Gold Station policies
Returns & exchange policy
This page documents the return conditions and steps exactly as the platform enforces them — from filing the request on the order page to the refund.
7 days from delivery
The return window opens on the delivery date and closes seven days later.
Delivered & paid orders only
Returns are available only after the order is delivered and fully paid.
Exchange is not currently available
What is offered is a paid-value return — a refund after receipt and inspection.
Conditions
When is an order eligible for return?
- The order has actually been delivered — a return only opens after delivery (status “Delivered” or “Completed”).
- The order was fully paid through the platform before the return request.
- The request is made from the same account that placed the order, on the order page under “My account”.
- One open return per order — a new request can be made if the previous one was rejected.
Return window
7 days from the delivery date
The window is counted from the moment the order is delivered and closes automatically after seven days — past that, the system will not accept a new return request for the order. If a problem with the piece appears after the window closes, contacting the support team to look into the case remains available.
Eligible cases
Available return reasons
When filing the request, one of the following reasons is selected, with an optional details field to explain the case:
- The piece arrived damaged
- The piece does not match its description
- A wrong item was received
- Change of mind
- Another reason — with room to explain it in the details field
Outside the policy
What returns do not cover
- Orders not yet delivered — the return path starts only at delivery.
- Orders not paid through the platform.
- Anything past 7 days from delivery — the return window closes automatically.
- Filing a new return while a previous one on the same order is still open.
- Direct piece-for-piece exchange — not currently available (see the clause below).
The steps
Requesting a return from the order page
Open the order page
From “My account → Orders”, then pick the order to return.
Choose “Request a return”
From the “Return this order” card shown on the order page after delivery.
Pick the reason
Select a reason from the list, with optional details up to 1000 characters.
Submit the request
The order status changes to “Return requested” immediately and review begins.
After the request
The return's journey to the refund
Review
The Gold Station team reviews the request and approves or rejects it with an explanatory note. On rejection the order returns to “Delivered” — the piece never moved.
Arranging the return shipment
After approval we get in touch to arrange the return shipment manually — no return label is issued automatically.
Receiving & inspection
When the piece arrives it is inspected and documented, and the order status becomes “Returned”.
Refund
The refund is executed through the payment provider back to the original payment method, and the return is only closed as “Refunded” once the money has actually gone back.
Exchange
Exchange is not currently available — what is offered is a paid-value return
The platform does not currently offer piece-for-piece exchange. What is offered is a paid-value return: the piece goes back and the amount paid is refunded to the original payment method after receipt and inspection. To get a replacement piece: file a return for the current piece, then place a new order for the desired one.